Fixing Flash Player Plugin for Internet Explorer Issue

If you have been having issues getting the Flash Player Plugin to work in Internet Explorer 7 or 6, then I might have a solution that works…at least it did for me! I gathered the following steps from various Adobe technotes and have rearranged the order of them finally worked on my setup with Windows XP.

My original pain began when I upgraded to Adobe CS3 Master Collection. As soon as I upgraded to CS3, Flash Player stopped working in Internet Explorer while it worked perfectly in Firefox…..aaaahhhhh Firefox….how I love thee. So my search began for a fix. I uninstalled, reinstalled, clean uninstalled, removed the ActiveX control, etc etc. I scoured forums, blogs, technotes, etc only to end up with the same result…Flash player working perfectly in Firefox but not Internet Explorer 7.

I FINALLY got everything working perfectly after a few simple steps, which I outline below, but I will say that I uninstalled IE7 and did the steps with IE6 and then reinstalled IE7 after everything was working. I don’t know if this helped to fix the situation, but I wanted to mention that before we get started. If the following steps don’t work, then try uninstalling IE7 (by going to Add/Remove Programs and removing Internet Explorer 7 from there).

Alright…here we go!

*DISCLAIMER*
Proceed at your own risk…I accept no responsibility for any outcome (good or bad) from the following steps as these are directions and files straight from Adobe and Microsoft. If you still feel froggy, let’s roll.

First off…go ahead and download the following files and save them in a folder so that you don’t have to open your browser until all steps are completed: (All links are to Adobe, Macromedia, or Microsoft for your ease of mind in knowing they’re legit)

  1. Flash Player Uninstaller
  2. SubInACL tool
  3. reset_minimal.zip file
  4. Install Flash Player 9 ActiveX.exe file from Adobe

Next, completely uninstall the Flash Player Plugin. This will remove the pesky Active X Control that seems to get in the way of getting Flash Player to work properly in Internet Explorer. The following instructions for completely removing the Flash Player Plugin is from technote kb402435 on Adobe’s site.

(You should have already downloaded this file from above….just place it in your root Local Disk folder…most likely C:\ ) Download the uninstaller for Flash Player from “How to uninstall the Adobe Flash Player plug-in and ActiveX control” (TechNote tn_14157). Note: The uninstall_flash_player.exe file must be saved to the same directory that the command window is in, for example C:\.

  1. Select Start.
  2. Select Run.
  3. Type cmd
  4. In the command window, type the following:
    uninstall_flash_player.exe /clean
  5. This will remove all entries in the system registry.

The next step was what seemed to do the trick for me. This is somewhat hidden on Adobe’s site as technote fb1634cb

Using the SubInAcL tool from Microsoft to fix permission issues in the registry has solved installation errors for several products including Flash Player.

Warning! The following solution involves the Windows System Registry. Editing or manipulating the registry incorrectly can result in serious system damage which may require reinstallation of the operating system. If you are not comfortable editing the registry, then take your system to a professional. If you choose to proceed, then it is essential that you create a complete system backup and a Windows System Restore Point before proceeding. Adobe Systems cannot be held responsible for damage resulting from this information.

You must have administrator privileges to successfully complete these instructions.

  1. (If you downloaded the files above, you can skip this step) Follow the instructions to download the SubInACL tool from the Microsoft Download Center.
  2. Install SubInACL.
  3. (If you downloaded the files above, you can skip this step) Download the reset_minimal.zip file .
  4. Extract the reset_minimal.cmd file to C:\Program Files\Windows Resource Kits\Tools\.
  5. *Important: Be sure that both the subinacl.exe and reset_minimal.cmd files are in the same location here: C:\Program Files\Windows Resource Kits\Tools\.
  6. Double-click reset_minimal.cmd.
  7. This will open a command window and execute the SubInACL tool.
  8. Do not use the machine while SubInACL is running.
  9. When it is finished you will see “Press any key to continue”.
  10. *NOTE* This 10th step is mine…I downloaded the Install Flash Player 9 ActiveX.exe file from Adobe (which you downloaded from above as 1 of the 4 files I mentioned) and ran that and went to the next step.
  11. Install the Flash Player from www.adobe.com/go/getflashplayer.

Once I did that, everything worked great in Internet Explorer 6!!! I then downloaded IE7 and installed it and everything continued to work perfectly. If these steps worked for you also, please share your success in the comment sections below. If you have another solution that works, please share that as well!

40 Responses to “Fixing Flash Player Plugin for Internet Explorer Issue”


  • THANK YOU THANK YOU THANK YOU for this fix. I suspected that installing CS3 was the problem for me with Flash Player. I tried Adobe’s suggsted fixes but none worked.

    You are a lifesaver.
    Dave

  • Sweet! Glad it fixed your issue. I tried all of Adobe’s suggestions as well and nothing worked…I finally managed to figure out the combo above did the trick.

    Spread the word…I know others are out losing hair over this.

  • Thank you so much for finding a solution for this problem…it worked like a charm! I have been having this problem for about a week now and could not figure how to fix it! I’m not sure what I did to cause it, but your worked great!

    Thanks Again!
    Phil

  • Glad to hear it worked! I spent WAY too much time trying to figure this out on my own…hopefully this saves others a lot of wasted time!

  • Thanks for this fix as a novice this was driving me nuts

  • This fix seemed to work on one machine, on another though no such luck. Loading the swf file in Internet explorer 6 still leaves us with a blank page.

    I did notice that subinacl had 1 failure ? Anyone have any suggestions ?

    Thx

  • Hello,

    I have the same problem, but cannot unzip reset_minimal.zip. Can someone, please advise. When trying to unzip it, it gives me the following error, : Cannot create reset_minimal.cmd, access is denied. And I am the administrator. Does not even ask for permission. Just an exclamation mark! I would be garteful if someone can send me the unzipped version of the above file (reset_minimal.cmd) to my e-mail: el_yaneva@yahoo.com . I searched for days on the internet cannot find it. I guess my problem with the Flash Player came when i installed the Flash CS3 Professional, but this is just a guess.

    Thank you everyone and Happy Holidays!

  • Hi i am using the new vista and i have tried your way with the windows xp is there a way to fix the vista issue it wont reconized the unistall command you have there

  • You would think that MS would be more helpful in fixing bugs with their software. Thanks for the fix which worked a treat and enabled me to see my own web site in ie 7.

  • This is what i did and upon opening up the web page i was formerly on it immediately began to display the previously unseen images.

    Close all Internet Explorer windows and related applications.
    Run Command Prompt (as an Administrator if you’re on Windows Vista).
    Go to C:\Windows\System32\Macromed\Flash (or C:\Windows\SysWOW64\Macromed\Flash on Windows 64-bit).
    Run FlashUtil9f.exe (or similar executable file inside the folder) and follow the instructions to install.
    If it doesn’t work on restarting internet explorer then try restarting your pc.

  • It works perfectly fine for IE8 too! Thks for the brilliant solution!!!

  • I tried d3vilsp4wn’s solution first and it worked perfectly!!

    “Close all Internet Explorer windows and related applications.
    Run Command Prompt (as an Administrator if you’re on Windows Vista).
    Go to C:\Windows\System32\Macromed\Flash (or C:\Windows\SysWOW64\Macromed\Flash on Windows 64-bit).
    Run FlashUtil9f.exe (or similar executable file inside the folder) and follow the instructions to install.
    If it doesn’t work on restarting internet explorer then try restarting your pc.”

    Bravo for both solutions…a frustrating issue is finally solved.

  • Thought I’d add my quick story — I installed CS3 (Web collection) and started running into the issue with flash not working on certain sites only with IE7. Flash did work on a vast majority of sites, but some that I frequent daily (espn.com for example) stopped working.

    I’d tried uninstalling the plugin and re-installing but it didn’t work. Luckily, using your step 1 (the clean uninstall) and then re-installing (without messing with the regsitry portion) I was able to get it working again.

    Big thanks for posting this though — definitely saved me from a potential headache.

  • Damm! it fixed my ie7 flash issue. I tried all of Adobe’s suggestions but nothing worked…I finally managed to figure out with the above trick.

    Please spread it.. I know others are out losing hair over this.

  • I’ve tred everyting I know to find and dowload “reset_minimal.cmd”
    Cannor find it anywhere. Ca someon send it to me?

  • This is an excellent article. My grief started when I re-formatted my HD with XP Pro, and of course installed IE7. Never had any issues with IE6, which I had been using to this point (because the upgrades to IE7 would never install, and I got tired of dealing with it).

    So Flash doesn’t work with IE7, and after spending several hours pulling different solutions off the Adobe and Microsoft sites, I was still having the issue. The key for me was getting the registry cleaned up with the SubInACL tool and the reset_minimal.zip file. My system responded a little differently, in that when I tried to unzip those files into the C:\Program Files\Windows Resource Kits\tools folder, the files simply executed. It all worked fine though, and all was well.

    Then I ran my RegScrubXP registry cleaner program, and oh boy. It “fixed” all those new registry entries that I had just created, and Flash doesn’t work again. As a longtime PC user, I of course had created a system restore point before I ran that cleaner…heh, heh. The solution was getting into the cleaner and applying exclusion rules to those entries that contain anything related to ShockwaveFlash. So if you run a registry cleaner, heads up. Really great article!

  • Thank you soooooo much, genuinly I did not know where to go. Easy to follow instructions & now flash is working again.
    Cheers

  • I exhausted my resources and then I found this information. You are a God-Send! Worked great!!!!!!!!!!! Thanks alot.

  • Dude I love you!!! I finally fixed the problem after a week or so. Thanks a lot! I think my problem came from installing firefox. It gave me all kinds of trouble and I tried everything over and over until this article. What I didn’t know is that even after uninstalling firefox it left some hidden files that I went and deleted before running your steps. Now to reinstall IE7. Wish me luck, lol.

  • Worked a treat for me. Thanks!

  • hey

    i am using vista home premium..i tried following the steps that u have mentioned.. but when i am extracting reset_minimal, its giving some error… i’ve tried almost evrything possible… i’ve tried using SYSTEM RESTORE, even that ends up with a error message, my UPDATES are not able to install….n all these problem started when my adobe flash player started to trouble me… i really need to find solution for this…or should i format my laptop… which i don want too……. please help!

  • in addition to that…in this folder C:\WINDOWS\System32\Macromed\Flash there are only two files flashplayer.xpt and install text document. i also tried pasting this folder from other system..but its not copying even… in the add or remove programmes i cant see internet explorer but its there n working…. i tried uninstalling mozilla but nothing happens……

  • Awesome! it worked for me on IE 8 beta directly (without uninstalling IE or restart etc..)

    Thanks for posting this.

  • Thanks Its work for me now my IE Flash is working absolutely fine.

    Thanks once again

  • My flash player stopped working suddenly, I don’t know why. I had not installed anything new (such as Adobe CS3 Master Collection). I suspect may have been a virus ?? Tried many fixes, bought a registry fixer program and nothing. Used your fix and works great now. I LOVE YOU, THANKS

  • I DO LOVE YOU TOO! but not in a weird way . . .

    It worked perfectly. Thank you . . .

  • Hey,
    Actually my problem is I have updated Flash Player ActiveX and Plug-in from version 9.0.124.0 to ver 10.0.22.87 and try to play my .swf files via web in IE7 (windows XP). But somehow its stop working it is working fine with Flash Player 9.0.124.0 ver but not with latest ver 10.0.22.87.

    However its working fine on my local machine but after hosting on web its stop playing.

    Please help!!

  • Hey Man,

    Many thanks for this procedure. So clear and so….working

    I got a problem with upgrade to version 10 of flash player due to a firewall that put the ActiveX in “Doubtfull” and this procedure worked too…So thank you

    Best regards

    Dan

  • Hi,

    Its an excellent article, that worked for me. Actaullay flash file was working in my system and when I hosted in Server it raised the problem. After done the work around that u mentioned in the article, it works fine.

    Thank You…..

  • flash stopped working on internet explorer. I went to

    http://www.adobe.com/support/flashplayer/downloads.html

    and downloaded

    Download the Adobe Flash Player 10 Update for Windows and Macintosh (ZIP, 44 MB)

    One by one i unzipped the files in the release folder.

    Everything worked fine after this.

    hope this helps! life without youtube is rubbish!

  • Dude, you’re a freakin’ genius! THANK YOU VERY MUCH – that worked brilliantly – I had been searching for a long time to a solution for this.
    Thank a mill.

  • EXTRAORDINARY…finally…
    This fixed worked for Internet Explorer V 8 8.0.6001.18702IC
    Follow the steps.
    Thank you putting it together.

  • THANK YOU, THANK YOU, THANK YOU!!!!.

    No where else on the web seemed to have this fix. I know several threads that needs this plugged in and I am going to share.

    Thanks again!! It worked.

  • Thank you so much for this fix Shane.
    You’re a legend 🙂

  • Thanks for the info. For me, just downloading the ActiveX Flash Player with the link you provided fixed my problem. I couldn’t seem to get flash to work in IE 8, and every time I went to the Adobe website, IE would freeze when trying to download the file.

    Thanks again!

  • This is what worked for me…downloaded Google Chrome, set it as my homepage then went on imvu.com which then told me that i didn’t have the required plug in and to “click here” to get it. I clicked on it, it downloaded and i went on Youtube then the videos played. Next day i went on Youtube expecting the same old message telling me i didn’t have the flash player etc but to my amazement the videos played and there was no message saying i don’t have the flash player so woohoo!!!! This is after months of agro with my adobe flash player…uninstalling then reinstalling. This worked for me and its worth a try if the other suggestions don’t work like they didn’t for me. All the best.

  • Just wanted to say THANK YOU!!! Man, this issue has had me pulling my hair out for about a week or so. I had also tried every single solution I had come across to no avail. It was step 10 that was the missing link and really helped me out on this.

  • ********THIS WORKED 4 ME*********

    on ie9 go to the gear on the right/
    click internet options/ click advanced tab.
    click reset, then apply.
    close ie9 reopen & start watching videos.
    *****************************************

  • I was knocking my head against the wall after spending some 8 hours searching the web to try and solve it, when I stumbled upon your link.

    Had same problem after a fresh complete system installation but thanks to you and your clear instructions I got it solved in no time.

    Nice work and a big THANK YOU SHANE.

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